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FAQs

Asked questions

Frequently Asked Questions

  • Escaped In Time is a live-action team-based activity where players discover clues, solve puzzles, and accomplish tasks in one or more rooms in order to accomplish a specific goal (usually escaping from the room) in a limited amount of time.

  • Click the red "Book Now" button in the menu, or at the bottom of the site, to make your reservation online at any time. We do all of our reservations on our secure website to ensue your credit card information is safe and secure.

  • Advanced reservations are required, and the window to make a reservation closes one hour prior to the booking time. We do this to ensure you have the best experience possible as we staff our rooms based on availability. You can check the availability of all of rooms by clicking the “Book Now” button at any time! There you can find the room, date and time that works best for you and your party.

  • Of course! We love selling gift certificates so that others can enjoy the magic of our escape rooms. We sell all of our certificates online. Please click on the “Gift Certificate” icon on our home page, or head on over to https://escapedintime.resova.us/gift-voucher

  • We recommend arriving at least 15 minutes prior to your scheduled reservation time. Your experience starts at the scheduled time of your reservation, and being late might cause you to have less time to complete the challenges.

  • Yes we can. We can accommodate birthdays, bachelors/bachelorettes parties, engagements, etc. Please contact us if you have an event you would like us to participate in with you. If you have a gift or something special to bring with you, we can even incorporate the gift or surprise into the experience.

  • There is no age limit to experience the rooms. All rooms are designed to be family friendly and have all members participate. We recommend that participants be at least eight years old in order to contribute to the experience.

    For players 12 years old and younger, we ask an adult to be in the room with the players – if the adult will not participate but only chaperone, there is no charge for the adult. For players 13-15 years old, we ask an adult to remain on premises. For players who are 16 years old and older, they may play without an adult on premises or in the room.

  • You should plan on being in our facility approximately 90 minutes. Please plan on arriving 15 minutes prior to prepare and get briefed on your experience. Afterwards, also plan another 15 minutes for a debriefing and photo opportunities.

  • Yes, the Game Master can provide a hint for you and your party, if requested. We offer up to three “free” clues. However, there is a consequence for requesting more than three. You will be “charged” a three minute time penalty per extra hint. However, our main goal is that you have fun. If you need additional assistance, we would be happy to help.

  • Yes they are. You and your party will be in a room with a locked door. However, each room is set with an emergency code and/or physical key to unlock the door in case you need to exit. You are welcome to exit the room anytime you feel the need to.

    Also each room is being monitored very closely by video cameras and microphones, and the Game Master has the ability to be in the room within seconds if need be.

  • The rooms are designed for small groups consisting of 2-8 people. We do have one room that is limited to 6 people. The minimum for all rooms is 2 people with a maximum of 8 people (or 6 people if you reserve the 6 person room).

  • That is completely fine. All experiences are created as a “Private Experience”, only for your group. There can be as little as two players in the room, up to six or eight.

  • Yes, however you will need to contact us prior to booking your experience. As all experiences are created as a “Private Experience”, after the first booking is made, all the remaining spots are locked out. We will need to do some custom work to allow others to book and pay individually. Please contact us for assistance.

  • Technically, no. We can run the experience with one person in the room. However, the rooms are very difficult for one person to try on their own and in some cases, some of the puzzles require two people to complete them. You will need team work, good communication, observation, and good cognitive reasoning skills. Going solo would be very tough but not impossible. Having at least 2 or more people working the puzzles is strongly recommended.

  • Unfortunately not. The experience is designed to be fair and the same length for everyone, plus usually there is another group right behind you to begin their experience.

  • Yes we can. Please contact us to help you book a larger than 8 person party or corporate event group.

  • In order to receive a refund, cancellations must be received no later than 24 hours prior to the scheduled reservation time. All cancellations must be done by contacting us directly. Cancellations made less than 24 hours cannot be refunded, but we would be happy to reschedule your experience for another date and time. Cancellations are subject to a 6% fee of the total amount. Please allow up to 3-5 business days for refund processing to occur. No refunds are allowed AFTER your reservation has passed, and no refunds are granted for players that did not show up. For example, if you reserved for 6 players and only 4 showed up, no refunds will be made for the missing two players.

Pricing

How much does the experience cost?

We offer tiered pricing. The more players you bring with you, the more you save. Occasional discounts become available. Visit our main page to see if there are any current discounts available.

  • For 1-2 Players, we charge $36 per person.
  • For 3-4 Players, we charge $34 per person.
  • For 5-6 Players, we charge $32 per person.
  • For 7-8 Players, we charge $30 per person.
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